Thank you for choosing Qubix IT. We want you to be satisfied with the services, digital products, or platforms you purchase from us. This policy explains how cancellations, returns, and refunds are handled.
Project-Based Services
For custom work such as web development, app development, AI/IoT solutions, or business development support:
- Any deposit or upfront payment secures our time and resources for your project and is partially refundable if you cancel before work has begun.
- Once work has started, refunds are calculated based on the portion of work already completed and delivered. Completed milestones are non-refundable.
- If we are unable to deliver the agreed scope of work, you are entitled to a full or partial refund depending on how much of the project was completed.
Digital Products & Platform Purchases
For digital products, subscriptions, or access purchased through a Qubix IT platform:
- You may request a refund within 7 days of purchase if the product or access has not been used or activated.
- Once a digital product has been downloaded, activated, or a service period has begun, it is generally non-refundable, except where required by law or where the product is defective.
- Subscription payments already processed for the current billing period are non-refundable, but you may cancel to prevent future charges.
Non-Refundable Items
The following are not eligible for a refund except where the item is defective or not as described:
- Completed and delivered project milestones
- Downloaded or activated digital products
- Custom or personalized work
- Hosting, domain, or third-party service costs already incurred on your behalf
Defective or Incorrect Delivery
If something we delivered is defective, does not match what was agreed, or was delivered in error, please contact us immediately. We will work with you to fix the issue, provide a replacement, or issue a refund, depending on the situation.
How to Request a Refund
To request a refund or cancellation, email us at qubixitinfo@gmail.com with your order or project details and the reason for your request. We will review your request and respond within 3–5 business days.
Processing Time
Approved refunds are processed within 5–10 business days. The time it takes for the funds to appear in your account after that depends on your bank or payment provider.
Contact Us
If you have any questions about this Refund Policy, please reach out:
- Email: qubixitinfo@gmail.com
- Phone: 076 879 7352 / 076 048 6008